FAQs

Where does Volition ship to?

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, USA.

Please get in touch by email (contact@volitiongoods.com) if you would like your order to be delivered to a country not listed above.

What methods of payment do you currently accept?

We accept all major credit cards (Mastercard, Visa, American Express) as well as PayPal.

Will my delivery be charged customs and import charges?

Products delivered to destinations outside the EU may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery. Please seek information from your local government.

Do you offer free shipping?

Yes, we offer free shipping within the UK.

For all other orders, we charge the following flat rates:

  •  EU: GBP8
  • Norway, Switzerland, USA: GBP15

Please note that deliveries to destinations outside the EU may be subject to taxes, fees, customs duty, levies or other charges. These charges are beyond our control. Please seek information from your local government.

How can I return an item?

You may return any product for a full refund within 14 days of the date you receive your order confirmation, provided the product is not used or worn in any way.
If you wish to return a product, please contact us at contact@volitiongoods.com and provide

  • your name
  • home address
  • details of the order and
  • your phone number (where available).

It is easiest to pack the item to be returned or exchanged in its original shipping box and packing materials. After the goods are being received and checked, your refund is being processed within 10 working days. Further information can be found in our Terms & Conditions.